Frequently Asked Questions (FAQ)

Welcome to HairLift’s FAQ!
We know that choosing the right instruments and understanding our policies is essential to your practice. Here, we’ve compiled answers to some of the questions we frequently receive to provide clarity and support. If you have any additional questions, please don’t hesitate to reach out!

1. How can I place an order with HairLift?
To place an order, simply reach out to us via WhatsApp at +92 327 9428144. We’ll guide you through the process, answer any questions, and help you choose the instruments that best suit your needs.

2. Do you offer discounts on bulk orders?
Yes, we offer discounts on bulk orders! If you are purchasing a large quantity of items, please get in touch with us via WhatsApp to discuss bulk pricing and discounts tailored to your order.

3. What is your refund policy?
Due to the specialized and hygienic nature of surgical products, we do not accept returns or offer refunds. This policy ensures the quality and safety of all our products. However, if you receive a damaged or incorrect item, we’re here to help. Please see our Exchange Policy below for more details.

4. What is your exchange policy for damaged or incorrect items?
If your order arrives with damaged or incorrect items, we offer an exchange at no additional cost under the following conditions:

• The order includes at least 100 pieces, or

• The total order value is above Rs. 30,000.

In these cases, we will arrange an exchange and ship the correct items via the fastest delivery option available. Please contact us promptly via WhatsApp with photos and details of the affected items to expedite the exchange process.

5. When will my order be shipped?
Once your order is confirmed, we work swiftly to prepare it for shipment. Orders are shipped using the fastest, most reliable delivery service to your location, ensuring prompt and secure delivery. We will share a tracking ID with you via WhatsApp as soon as your order is dispatched so you can monitor its progress in real-time.

6. Can I track my order?
Yes! As soon as your order is dispatched, we will provide you with a tracking ID via WhatsApp. This tracking ID allows you to monitor your shipment and stay updated on its delivery status.

7. Do you ship internationally?
Absolutely. We are proud to support hair transplant professionals worldwide. International shipping times and rates vary depending on location and customs procedures. Any additional customs fees or import duties are the responsibility of the buyer, so please check your country’s regulations before placing an order.

8. How can I contact HairLift for further support?
We’re here to assist you! For questions, support, or placing an order, please contact us via WhatsApp at [Your WhatsApp Number]. We prioritize providing prompt, professional assistance to ensure your experience with HairLift is exceptional.

9. Do you have a privacy policy?
Yes, protecting your privacy and data is important to us. Our Privacy Policy details how we collect, use, and safeguard your information. You can review our Privacy Policy on our website or contact us if you have any specific privacy concerns.

10. Can I receive updates on new products or offers?
Yes, we’d be happy to keep you informed! When you contact us on WhatsApp, let us know if you’d like to receive occasional updates about new products, offers, or special discounts. You’re always welcome to opt-out if you prefer not to receive these updates.